Divalicious Delights Bakery Contract Agreement

DIVALICIOUS DELIGHTS BAKERY CONTRACT AGREEMENT

INVOICES/ORDERS

A retainer is required to secure your date and order. It is non-refundable and non-transferable. 50% of the invoice shall be paid by the customer within 48 hours from the time it was sent as unpaid invoices will be cancelled. After that, a new invoice will be created; however, prices are subject to change. Orders will not be fulfilled if final payment is not received 7 days prior to pickup/delivery. If the customer changes the original pickup/delivery date, additional fees may apply and prices are subject to change. We highly recommend placing your order 2-3 weeks in advance to secure your date. There is a $25 rush fee added to orders placed less than 7 days in advance, and a $50 rush fee is added to orders placed within 48 hours of pickup/delivery. For next day orders, there will be a $75 rush fee added and $100 added to orders placed for same day pickup/delivery. All rush orders (7 days or less) must be paid in full at the time of order. Minimum order requirement is $100 for all custom orders. We accept Zelle, Square, and PayPal as methods of payment.

ALL SALES ARE FINAL

In view of the nature of the service, orders cannot be cancelled once confirmed by the company. Retainers and sales are non-refundable and non-transferable. NO REFUNDS.

CANCELLATION

Changes to your order (size, description, flavors, etc.) will be accepted until 2 weeks prior to the event date. After that lockout date, we cannot accept any changes. No monies will be refunded in the event your order decreases in size or intricacy.

DEPOSIT

A 50% retainer is required when the order is placed to confirm the date and start the preparations for all orders. (This only applies to orders booked 2 or more weeks in advance). Any remaining balance(s) will be due 7 days prior to pick-up/delivery date. Any order under $150 requires 100% payment. Payment(s) and/or Electronic Payment(s) through Zelle, Square, or PayPal validate your signature and agreement to the Terms of Services of this contract. Securing full or partial payment also confirms that you agree that certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.

CAKE TASTINGS

Tasting appointments may be scheduled for custom cake or dessert table orders that are a minimum of $350. Reservations are taken on a first come first served basis. A $30 non-refundable deposit will secure your date on our calendar. Tastings are reserved for Tuesdays and Wednesdays.

DESIGNS/COLORS

Inspiration pictures are welcomed; however, we do not copy, duplicate, or replicate other cakes and sweet treats. We will incorporate all major themes of cake and sweet treat examples, but we do not create the same exact cake or sweet treat. We make every cake and sweet treat unique to Divalicious Delights, LLC and will not copy another baker’s work. Colors will be interpreted to the best of our ability. If you would like a specific color, please provide a color/fabric swatch instead of a picture. We can guarantee to match the hues within 4 colors (dark/warm) when swatches are provided. Food color reacts differently; therefore, it changes after sitting for more than 6 hours. In addition, photography can make colors appear differently as well. When choosing colors for your desserts, please note that red, purple, navy blue, and black food colorings are bitter.

PACKAGING AND DECORATIONS

Our sweet treats are securely packaged. However, we highly recommend that you select individual wrapping for sweet treats such as candy apples as they become sticky if not individually wrapped. Sweet treats are on a white stick and candy apples are on a wooden stick. Colorful paper straws, metallic paper straws (gold and silver), bling sticks (gold, silver, and rose gold), and bows are available for an additional fee.

FOOD QUALITY

Our goal is to provide the highest quality food with a delicious taste as our safety standards far exceed the criteria for the local health department, state health department, and FDA. Menu items include milk products (butter, buttermilk, heavy cream, half & half, sour cream, cream cheese, cottage cheese, ricotta cheese, aged cheese, pasteurized cheese, and processed cheese), chocolate, soy, wheat, food coloring (dye), fish and shellfish, tree nuts (coconuts, peanuts, pecans, walnuts, hazelnuts, almonds, pistachios, macadamias), and decorative glitters/dusts (luster dust, disco dust, twinkle dust, sparkle dust, highlighter, shimmer powder, pearl dust, and petal dust). Please inform us if you or anyone you know has food allergies at the time that you place your order.

ORDER PICKUP/DELIVERY

All orders must be picked up at the scheduled pick-up time. If orders are not picked up in a timely manner, the order may have to be picked up the next day. Delivery fees start at $20 minimum for any delivery within a 10 mile radius of us. Deliveries over 10 miles are $2.00 per mile; however, event venue deliveries start at $50. If delivery is not prepaid in your invoice, your order will not be delivered. It is confirmed that you are satisfied with the presentation of your order upon pickup/delivery. If you have any issues regarding your order during pick-up/delivery, you must let the company know at that time as we are not responsible for product(s) thereafter.

Before serving your cake, store it in a cool place away from bright lights. If you choose to place your buttercream cake in the refrigerator and allow it to come to room temperature, please note that the air can cause condensation which may cause the cake to bleed and melt. Also, fondant cakes may sweat and begin to sag when refrigerated and brought to room temperature. We suggest placing cakes in a cool place, so that they will remain dry. Divalicious Delights, LLC is not responsible for weather conditions and the outcome of cakes after leaving the Divalicious Delights, LLC bakery.

OUR GUARANTEE

We promise to do everything in our power to provide you with cakes, sweet treats, and customer service that exceeds your expectations. We will work with you on every level to make sure that you are completely satisfied and happy with your order.

Thank you for choosing Divalicious Delights!